Warranty and returns
You sell well-known brand watches: the last thing you need is a supplier who disappears when something goes wrong. Here's what we cover and how to make a claim.
What's covered
24-month warranty against manufacturing defects. It covers defects in the movement, case and strap.
What's not covered
Defects resulting from misuse are not covered by the warranty.
Original, documented products
We deal only in original, authentic branded watches, with their corresponding documentation. The 24-month warranty is provided by ChronoSave, not the manufacturer. Every order ships with its invoice: what you resell comes with paperwork.
The brand's official warranty: what you should know
Our product reaches us through our network of specialised suppliers and partners in the sector, selected for their reliability and the traceability of what they supply. This is how the watch wholesale trade normally works, but there is one thing you should know before reselling: some units may arrive with the manufacturer's official warranty already registered or activated, for example on the brand's official website, under a previous point of sale or with a purchase date earlier than yours. This is not a defect and does not call the authenticity of the watch into question: it is simply the trace of the route it has travelled before reaching you.
That is why the warranty covering your purchase is ChronoSave's 24-month warranty, not the manufacturer's. Our advice: do not promise your end customer the brand's official warranty or registration on its website, because we cannot guarantee they will be available on every unit. If a customer asks, you can explain that this is normal for wholesale-channel product and that the watch is genuine and covered by our warranty.
Visible damage in transit
If the parcel arrives with visible damage (dents, an opened box, a broken seal...), report it within 24 hours of receipt, with photos of the packaging and the product. After that, we can't take the issue up with the carrier.
Returns
You have 14 calendar days from receipt to arrange a return. Write to us before sending anything back: we'll confirm the process step by step.
How to make a claim
Email us at Sales@chronosave.com or message us on WhatsApp with your order number, the watch reference and photos of the problem. With that, we can give you an answer without endless back-and-forth.
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