FAQ

Buying watches wholesale: everything answered before you ask

The full rules, published. If your question isn't here, write to us and we'll answer you directly.

Account and prices

Why can't I see prices without registering?

Because they are trade prices, not retail prices. If we published them, any end customer could compare them with the prices in your shop. Keeping the price list closed is exactly what protects your margin. Without an account you can still see the product, reference, stock and RRP.

What do I need to register?

Your email and a contact name; company name and tax ID are optional. Registration is free, access is instant and there's no purchase commitment: as soon as you complete the form you see B2B prices, RRP and stock on every product page.

Do you sell to consumers?

We are a B2B wholesaler: the store is designed for shops, e-commerce businesses, marketplace sellers and resellers. The conditions — a minimum order of 5 units and payment by bank transfer against a proforma invoice — are designed for professional buying, not consumer purchases.

Are there volume discounts?

No, and that's deliberate. One single price per product, whether you buy 5 units or 500: a small shop competes on equal terms with a large retailer. No tiers, no turnover targets, no small print.

How do I know ChronoSave is a reliable supplier?

Because the important things can be checked before you pay: our company details (IDT s.r.l., VAT 10010450012) are published in our Legal notice, the terms of sale are visible without registering, every order ships with its invoice and a 24-month ChronoSave warranty, and your first order can be a single unit so you can check the product and how we work. If you want to vet any wholesaler, we explain what to look for in this guide.

Do prices include VAT? Do you issue invoices?

Wholesale prices are shown in euros, excluding taxes, unless stated otherwise. Every order ships with its invoice. Full conditions in our Terms and conditions.

Orders and payment

What is the minimum order?

5 units, counted across the whole cart — not per reference. You can mix brands and models however you like. Only your first order can be smaller. We explain it with examples in Minimum order: by units or by value.

How does the first order work?

Your first order can be any size, from 1 unit, with no surcharge or special conditions, so you can see the product, packaging and service before committing. From your second order onward, the minimum is always 5 units.

How do I pay?

By bank transfer — it's the only method we accept, and the standard in wholesale buying. When you complete your order, you receive a proforma invoice by email with the order details and our bank account details. The order is prepared as soon as payment is confirmed.

Shipping

Where do you ship from and how long does it take?

All orders ship from our warehouse in Germany, within the EU — no customs surprises. Preparation takes about 15 days given our current order volume. In total, from payment confirmation to delivery, shipping takes 15 to 20 business days, with tracking by email. More detail on our Shipping page.

Do you ship across Europe? How much does shipping cost?

Yes. We ship across Europe at the same rate: free from 5 units and €7 per order of 1 to 4 units. You see it in the cart before confirming the order, and as soon as it leaves the warehouse you get the tracking number by email.

Product and warranty

Are the watches genuine?

Yes. We deal only in original, authentic branded watches, with their corresponding documentation. The 24-month warranty is provided by ChronoSave, not the manufacturer. Every order is delivered with its invoice: what you resell comes with paperwork. To be clear, though: we are wholesale resellers, not official distributors of each brand — more detail in About us.

What warranty do the watches have and how do I make a claim?

24 months against manufacturing defects. If something goes wrong, write to us with your order number, the reference and photos of the problem. Full conditions in Warranty.

Could the brand's official warranty already be registered?

Yes, on some units. Our product reaches us through our network of specialised suppliers in the sector, and part of it may come with the manufacturer's warranty already registered or activated on its official website. It does not affect authenticity or your cover: the 24-month warranty covering your purchase is ChronoSave's. We explain it in detail under Warranty.

Can I return an order?

Yes. You have 14 calendar days from receipt to arrange a return: write to us before sending anything back and we'll confirm the process step by step. If the parcel arrives with visible damage, report it within 24 hours, with photos of the packaging and the product. Details in Warranty and returns.